Freshworks Inc.
Access description
Freshworks Inc. does not directly access data unless a support ticket is made.
Access to source systems
FreshDesk
Data
Ticket
Ticket
Represents a support ticket in Freshdesk.Pii: Yes
Special Pii: None
Goal Of Data: Managing and handling tickets received from contacts
Retention: When delete is performed, logs are retained up to 3 months from then.
When supplier contract ends, retained 90 days
Contact
Contact
Represents a customer or end-user in Freshdesk.Pii: Yes
Special Pii: None
Goal Of Data: Managing and handling tickets received from contacts
Retention: When delete is performed, logs are retained up to 3 months from then.
When supplier contract ends, retained 90 days
Company
Company
Represents an organization in Freshdesk.Pii: No
Special Pii: None
Goal Of Data: Managing and handling tickets received from contacts
Retention: When delete is performed, logs are retained up to 3 months from then.
When supplier contract ends, retained 90 days
Agent
Agent
Represents a support agent in Freshdesk.Pii: Yes
Special Pii: None
Goal Of Data: Managing and handling tickets received from contacts
Retention: When delete is performed, logs are retained up to 3 months from then.
When supplier contract ends, retained 90 days
Conversation
Conversation
Represents a reply or note on a ticket.Pii: Yes
Special Pii: None
Goal Of Data: Managing and handling tickets received from contacts
Retention: When delete is performed, logs are retained up to 3 months from then.
When supplier contract ends, retained 90 days
Physical Location
EU (unspecified country)
✅ All in EER
✅ All in EER
Database System
Supplier cloud
Encryption
✅At Rest
✅In Transit
Automated: AWS Key Management Service
✅In Transit
Automated: AWS Key Management Service
Last review: 02/05/2025. Next review planned for 02/05/2026