Twilio, Inc
Access description
Twilio hosts data regarding, messaging, conferences, verify attempts and calls. As the host of this information they are technically able to access the data. Twilio however does not allow employees to access our hosted data directly.
Access to source systems
Twilio
Data
Voice
Voice
Information about calls made through the systemPii: Yes
Special Pii: None
Goal Of Data: SMS and phone communication
Retention: 13 months
Anonymization Strategy: None
Messaging
Messaging
Information about SMS messages sent to users, from the systemPii: Yes
Special Pii: None
Goal Of Data: SMS and phone communication
Retention: 13 months
Anonymization Strategy: None
Conference
Conference
Information about calls where multiple participants could be presentPii: No
Special Pii: None
Goal Of Data: SMS and phone communication
Retention: 13 months
Anonymization Strategy: None
Recordings
Recordings
Recordings of either calls or conferencesPii: Yes
Special Pii: None
Goal Of Data: SMS and phone communication
Retention: Recorded until centalist joins. Recording deleted after alarm acknowledgement
Anonymization Strategy: None
Verify
Verify
Phone number verifications are used to verify if phone numbers are correctPii: Yes
Special Pii: None
Goal Of Data: SMS and phone communication
Retention: 13 months
Anonymization Strategy: None
Users
Users
X-Guard employeers who can access the dashboad, saved with their full name and email addressPii: Yes
Special Pii: None
Goal Of Data: SMS and phone communication
Retention: For duration of employment or duration of contract with supplier
Anonymization Strategy: None
Physical Location
Frankfurt, DE
✅ All in EER
✅ All in EER
Database System
Supplier cloud
Encryption
✅At Rest
✅In Transit
Automated: AWS Key Management Service
✅In Transit
Automated: AWS Key Management Service
Last review: 28/04/2025. Next review planned for 28/04/2026