Usersnap GmbH
Access description
UserSnap gathers feedback data in the form of a feedback button on multiple clients. Only when used, data is gathered. Not currently implemented in our mobile apps. Planned for early 2026 to be adopted into our apps as well.
Access to source systems
UserSnap
Data
User
User
User account details: email, name, login activity, and preferences. These are the X-Guard employee IT team.Pii: Yes
Special Pii: None
Goal Of Data: Access to dashboard to view gathered feedback
Retention: For duration of employment or duration of contract with supplier + 71 days
Anonymization Strategy: None
Feedback
Feedback
Feedback submitted by users, including comments, screenshots, and annotations. Might contain PII when shared by the end user. Always contained the email address of the logged in user.Pii: Yes
Special Pii: None
Goal Of Data: Feedback from our different systems
Retention: For duration contract with supplier + 71 days
Anonymization Strategy: None
ConsoleLog
ConsoleLog
JavaScript console logs captured during user sessions. Might contain PII.Pii: Yes
Special Pii: None
Goal Of Data: Feedback from our different systems
Retention: For duration contract with supplier + 71 days
Anonymization Strategy: None
Attachment
Attachment
Files attached to feedback, such as logs or screenshots. Screenshots are anonymized by UserSnap with indicators built into our clients marking down PII fields to make sure they are not shared.Pii: No
Special Pii: None
Goal Of Data: Feedback from our different systems
Retention: For duration contract with supplier + 71 days
Anonymization Strategy: Anonomysed personal data
Physical Location
Frankfurt, DE
✅ All in EER
✅ All in EER
Database System
Supplier cloud
Encryption
✅At Rest
✅In Transit
Automated: AWS Key Management Service
✅In Transit
Automated: AWS Key Management Service
Last review: 28/04/2025, 29/04/2025, 30/04/2025, 01/05/2025. Next review planned for 28/04/2026, 29/04/2026, 30/04/2026, 01/05/2026