The security of our systems and the privacy of our users are core to how we operate. Oversight of our information security strategy and practices is led by our Chief Information Security Officer (CISO), Jesse Degger.


The CISO is responsible for ensuring that X-Guard maintains the highest standards of information security across all operations, platforms, and data flows. His role includes guiding our ISO27001 implementation, overseeing risk assessments and internal audits, coordinating incident response, and aligning our security posture with evolving privacy and compliance requirements — including GDPR and other regulatory frameworks.

As a small company, we have chosen to combine the role of Privacy Officer with that of the CISO. This ensures that privacy and security are handled in close alignment under a single point of responsibility.

When to Use This Contact Form

If you have specific information security or privacy-related questions that are not addressed in our Privacy Portal, you may contact the CISO directly using the form below. Common topics for outreach include:

  • Clarification on data processing or storage practices

  • Requests for documentation not publicly listed

  • Custom compliance inquiries from vendors or partners

  • Escalations related to security or privacy obligations

⚠️ Before submitting your request:
Please consult our Privacy Portal first. It contains detailed resources such as our subprocessor list, encryption practices, privacy statement, DPA request form, and breach reporting instructions. This helps us serve you faster and more efficiently.



    This form is intended for specific, privacy- or security-critical inquiries only. For other topics, please use the appropriate page: